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Cancellation / No-Show Policy
Our goal is to provide the highest quality individualized automobile care in a timely manner. No-shows, late shows, and late cancellations inconvenience us and those individuals who need access to our shop. We would like to make you aware of our policy regarding missed and canceled appointments.
The first time there is a No Show or Late Cancellation there will be no charge to the client. However, to schedule another appointment, a non-refundable deposit will be collected at the time of scheduling in the amount of $80. The $80 deposit will be applied towards any services you approve during that scheduled visit.
Our relationship with you is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointment and ask that you give us the courtesy of a call when you are unable to keep your appointment. As a courtesy, we provide an appointment confirmation text when you schedule your appointment and a reminder text 24 hours before your appointment. However, you are responsible to remember your appointment regardless of said reminders. Below, our missed appointment policies are outlined:
Please call our shop promptly if you are unable to show up for an appointment. This time will be reallocated to a client in need of service. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Your early cancellation will allow other clients access to timely auto repair.
To cancel your appointment, please call 303-974-2992, or use our text service (respond to your confirmation text message). If you do not reach a team member, you may leave a detailed message on our voicemail. A voicemail or text message sent before the 24-hour window will be considered proper notice.
A cancellation is considered a Late Cancellation when the appointment is canceled without a 24-hour advance notice.
A No Show is when a client fails to show up for an appointment without a phone call or cancels at least 24 hours before your appointment.
Customer Contact Policy
If a client’s vehicle is at the shop: either the car has arrived without contact from the client (tow-in), the shop is awaiting approval for repairs, or service repairs are completed, a storage fee will be applied to the client’s invoice if they are not contactable.
In the event a customer will not answer calls, return calls, return emails, or return texts for 4 business days since the last contact date, a $50 vehicle storage fee per day will be applied to the client’s invoice starting on the 5th business day from last contact date. Attempts from shop staff will be made to get in touch with clients during this period, but this does not imply contact, we must receive contact in return from the client. Storage fees will not be charged on Saturdays, Sundays, the Six Major Holidays, and any days the shop is closed for business.